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: Customer Survey
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Customer Feedback
Tell us a little about yourself:
Your Title:
Company:
Customer Type:
Customer
Distributor
Your Purchasing Role
(select all that apply):
Initiates the decision to buy
Gathers information
Evaluates alternative suppliers
Influences the decision
Makes the decision to buy
Makes the purchase
Type of Product Used
(Check all that apply):
Lab Dialysis
Hollow Fiber Filters
KrosFlo Culturing
Lab Ware
Chromatography
None
Other:
1.
How much do you agree with this statement. Spectrum's products represent a very good value for their price?
COMPLETELY
DISAGREE
COMPLETELY
AGREE
1
2
3
4
5
2.
If asked by a colleague in your company, how willing would you be to recommend Spectrum as a supplier of quality goods?
VERY
UNLIKELY
VERY
LIKELY
1
2
3
4
5
3. What new products would you recommend we add to the current product line and why?
4.
How accessible are we at Spectrum to you, our customer?
VERY
INACCESSIBLE
VERY
ACCESSIBLE
1
2
3
4
5
5.
Overall, how satisfied are you with Spectrum?
Please indicate your level of satisfaction on a scale of 1 to 5 with 1 being completely dissatisfied
and 5 being completely satisfied.
COMPLETELY
DISSATISFIED
COMPLETELY
SATISFIED
1
2
3
4
5
If you would like us to contact you regarding this survey or be added to our e-mail list, please
check the appropriate boxes and enter your e-mail address:
Please contact me with questions regarding this survey
Please add me to your e-mail list
E-mail Address:
*
Name:
*
Title:
*
Company:
Address:
Phone:
Fax:
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Lab, Pilot and Production Bioreactor Perfusion Systems
hi dave
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