Edition: U.S.
Spectrum Labs, the leader in filtration and laboratory dialysis.
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: Site FAQ's
Filtration Products
Pro-Connex® Marketplace
Disposable Bag Products
Perfusion Assemblies and Systems at Spectrum Labs
Laboratory Dialysis Products
Labware Products
Cell Culture Products
Chromatography Products
Operating Room Disposables
OEM Products
Training and Education
OPUS Pre-packed Chrom Columns
TangenX Tangential Flow Filtration (TFF)

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We are ISO 9001:2008 certified

Frequently Asked Questions

What products can I order from Spectrum Labs on-line?

Customers can order products online from our Laboratory Dialysis, Labware, Chromatography, and OR Disposable product lines. The Filtration products available to shop online are MicroKros™, MidiKros™, MidiKros TC™, and Filtration Accessories.

Please call or email customer service at customerservice@spectrumlabs.com or (800) 634-3300 if you have any questions about ordering.

What are Spectrum's accepted methods of payments for on-line orders?

Spectrumlabs.com accepts Visa®, MasterCard®, American Express®, Discover®, PayPal®, as well as Purchase Orders. Free ground shipping is included for continental United States only.

Where do I register to shop?

Clicking on the shopping carts at the top and the bottom of the page will direct you to the Register to Shop page, where you can submit your information and receive a User Name and Password.

You can also Log In directly with your User Name and Password at the top of most web pages.

Web ordering is only available for customers in the United States. Please call or email customer service at customerservice@spectrumlabs.com or (800) 634-3300 if you have any questions about ordering.

When do I need to register?

Only after you have completed your shopping and you are ready to checkout will you be required to register.

Clicking on a product number on any of the many product pages will bring up a popup window that allows you add that product to your shopping cart. It also provides an opportunity to indicate the quantity of items you want. The window also gives you an opportunity to view your Shopping Cart, and make further changes if required.

How can I edit my account profile?

Once you've logged in, you can click on View My Account. Make any changes and click Update My Account to submit.

What if I forget my Password?

If you forget your password, just click the Log In icon at the top of the webpage. Then click on the icon that says Forgot Password? It will take you to a page where you can type in your User Name and email address. If your email address matches an account, a link to create a new password will be sent.

What navigation features are available online?

The website is equipped with 8 wasys to navigate:

  1. Drop-down Menu (left side)
  2. Fly-out Menu
  3. Keyword Search
  4. Embedded Hyperlinks (product index, promotions & content links)
  5. Technology resource navigation (right side)
  6. Corporate navigation (upper right)
  7. Bread Crumb Trail (upper left)

In addition to the search bar at the top of the webpage, we developed user-friendly search tools specifically to help customers narrow down or extend their product search:

Keyword Search  
Parameter Searchexample
Similar Searchexample
Compare Itemsexample

Still can't find what you want? Just email Customer Service.

What about Privacy?

With our strict Privacy Policy, SpectrumLabs.com will not sell, rent, lease, or otherwise provide to a third party the information you provide to us on this web site in exchange for monetary payments. In addition to password protection for your account, we take every measure to assure on-line security. We deal with a variety of independent distributors and dealers. If we decide that one of our distributors or dealers can assist us in meeting your needs, we may provide them with your purchasing history and/or your contact information. Click on the link, for more information. You can view our complete Privacy Policy. View Privacy Policy

Where can I get help?

As always, you can email us at customerservice@spectrumlabs.com or contact us by phone.

Use a credit card on-line and get a 10% discount! Details here.

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You can order on-line using a credit card or purchase order or call us to use almost any form of payment.Click to register to shop.Click to register to shop.Click to register to shop.Click for a list of our phone numbers.